1. Conditions and restrictions on the provision services

Geographical scope: we only provide services within the country.
Holidays will be specifically announced on the official fanpage of poseidoncruise.net

2. Cancellation policy

Normal hour cruise ticket

  • Cancellations made more than 4 days prior to the departure date will incur a 50% total price.

  • Cancellations made 2 to 4 days prior to the departure date will incur a 70% total price.

  • Cancellations made within 2 days of the departure date are non-refundable.

Fireshow hour ticket and ticket with dinner (Combo ticket)

  • Cancellations made more than 5 days prior to the departure date will incur a 50% total price.

  • Cancellations made 3 to 5 days prior to the departure date will incur a 70% total price.

  • Cancellations made within 3 days of the departure date are non-refundable.

Tickets for holidays and special festival events.

  • Cancellations made more than 30 days prior to the departure date will incur a 50% total price.
  • Cancellations made 10 to 29 days prior to the departure date will incur a 70% total price.
  • Cancellations made within 9 days of the departure date are non-refundable.

Note:

♦ For groups of more than 10 guests, please extend the deadline by 5 days.
♦ For groups of more than 20 guests, please extend the deadline by 10 days.
♦ The cancellation deadline is calculated based on 7:00 PM.

In the event that the cruise is canceled or suspended due to force majeure or operational reasons, including but not limited to adverse weather conditions, technical issues, booking system errors, or directives from the city authorities, the Port Authority, or other competent government agencies, the cruise operator will provide guests with a full refund of the ticket price.

3. Obligations of the website poseidoncruise.net and customers during the transaction

a. Obligations of the website poseidoncruise.net

  • Providing the correct service.
  • Providing the correct number of services.
  • Contact customers directly when problems arise such as: insufficient or no goods or services.

b. Customer obligations

  • Provide complete information for the website poseidoncruise.net to provide services such as: email, phone number.
  • Notify the website poseidoncruise.net when problems arise such as: canceling services. Changing information such as email, address, phone number, etc.